Got a question for TSS-Radio.com? We’re here to help. For faster service, here are the best ways to reach us:
TO PLACE AN ORDER
Order online anytime, any day of the week. Or give us a call at 312-846-6606 during weekday business hours (10am-6pm CT).
CONTACT US VIA EMAIL
Option 1. For quick and fast answers during weekday business hours (10am-6pm CT), send us an email at questions@tssradio.com. You can also tweet us @tssradio or message us on Facebook.
Option 2. For more detailed responses, email us at sales@tss-radio.com. Drew, our repair person, handles that email. Since he works late night, please allow extra time for a response.
QUESTIONS ABOUT ORDERS
For questions about a product or an order, email us (questions@tss-radio.com) or give us a call at 312-846-6606. We are here to take your calls weekdays 10am-6pm CT. We will also return voicemails on Saturdays until 4pm.
We will help with troubleshooting questions for products purchased through TSS-Radio. Please have order number ready.
FOR RADIO REPAIRS
For all radio repairs, please send an email to our repair person Drew at sales@tss-radio.com. Include the model number of your radio and the issues you are encountering. If the issue is something Drew can fix, he will tell you how to go about sending it to him for a repair. Repairs are generally around $50. Many customers with a lifetime subscription (an old option that SiriusXM no longer offers) opt for a radio repair, but often times it makes more sense to purchase a replacement radio. We carry new and refurbished/used radios at competitive prices.
*We do not repair boomboxes.
SE HABLA ESPANOL
If you or someone you know would prefer to speak to someone in Spanish, Alex will be happy to assist you. His direct line is 312-508-5489.
