Troubleshooting Your Sirius XM Plug & Play Receiver

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If you’ve owned a satellite radio long enough, you’ve probably encountered one of the common issues that occur. It’s likely you’ve seen ‘Antenna Not Detected’, ‘Acquiring Signal’, or have had your radio not power on. However, these common satellite radio issues can often be fixed by replacing inexpensive parts.

Here is a troubleshooting guide for these common satellite radio problems.
Problem: Antenna Not Detected, No Antenna, Check Antenna

What’s happening: Antenna Not Detected occurs when the antenna is no longer transmitting to the antenna port on the dock or radio. This can happen if the antenna wire is kinked, if the magnetic base of the antenna has gotten moisture inside of it, or it’s been otherwise damaged or has just gotten old.

Troubleshooting: Try plugging in a different antenna into the radio or docking station you are having a problem with. Since home & car docks use the same antenna connection,  you can test a boombox antenna with a car dock or vice versa.

Solution: Replace the antenna. You can find a vehicle antenna HERE or a home/boombox antenna HERE.

Problem: Radio will not power on.

What’s happening: The radio isn’t receiving power from the power adapter. The power adapter may have a blown fuse, a short in the cable, or some other physical defect.

Troubleshooting: In rare cases radios will stop powering on and it will not be the power adapter. To test your radio try it in another docking station. If you get power in your car dock or boombox (or vice versa), you’ll know the problem is the power adapter.

Solution: Although it is sometimes possible to replace a fuse, it’s best to replace the whole power adapter to be certain you are correcting the problem and to avoid potentially damaging your receiver. Click HERE to find replacement Sirius power adapters, HERE for XM.

Problem: Acquiring Signal, No Signal

What’s happening: Acquiring Signal is one of the more complicated common issues. It happens when either your radio or docking station cannot acquire the signal from your antenna. In most cases Acquiring Signal is NOT a problem with the antenna, but rather the radio itself or docking station.

Troubleshooting: Try using your plug and play receiver in a different docking station (like a boombox or home dock) to see if that corrects the issue. Although unlikely a problem with the antenna, use a spare antenna to test as well. Test the radio by using different combinations of parts you know are working.

Solution: Replace the docking station or radio. Click HERE to search for Sirius replacement docks, HERE for XM. Click HERE to view Sirius replacement receivers, HERE for XM.

For more information on parts or help with troubleshooting email sales@tss-radio.com or call 773.772.4340.

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