Sometimes when people call to order Satellite Radio parts from us they really aren’t sure who we are. Maybe they were referred to us by SiriusXM customer service. Maybe a friend told them to come to us to get help finding a part. Some people might think we are a bigger company than we are and some may thing we are a home based business.
At one point this was a home based business. It started in my very small guest house apartment in Los Angeles. Things got very busy very fast and I moved to Chicago. We had as many as 13 people at one point working for TSS. Right now we are a solid 5-6 guys. The good thing is everyone at TSS knows the products and service inside and out. You might call a customer service rep at SiriusXM that may not even listen to the service or have a radio. We all do in some way or another. That’s what makes us who we are. We can understand what it’s like to break a radio and be miserable for days waiting for it to arrive.
Never hesitate to call and ask us for anything. Whether it be to price match a product or you need help with trying to get better sound quality with your Satellite Radio. We deal with people day in and day out and it’s likely we’ve heard it before and if we haven’t we can usually track down an answer.
So feel free to reach out to us and ask!
via Email firstname.lastname@example.org
via Phone 312-846-6606
via Twitter @TSSRadio
via Facebook http://www.facebook.com/tssradio