|
|
BIZRATE CIRCLE OF EXCELLENCE 2008, 2009, 2010, 2011Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Out of the more than 5,000 retailers in our Network, our 2011 Bizrate Circle of Excellence winners represent the top 1.7% in customer satisfaction. Platinum level winners, the top 0.5% in 2011, not only met this criteria, but also received scores of 9.0 and above across all seven satisfaction indicators. The key satisfaction indicators measured for award eligibility are: Overall Satisfaction, Product Selection, Ease of Finding, Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support |
|
|